Privacy Policy

Information we collect

We may collect personal information when you:

• submit an enquiry or contact form;
• subscribe to our newsletter;
• register your interest in an event;
• complete a vendor, volunteer, sponsorship or other application form; or
• otherwise communicate with the Festival of Busselton.

Depending on the form you complete, this information may include your:

• name;
• email address;
• phone number;
• business or organisation details; and
• any other information you choose to provide.

Please do not provide sensitive personal information through our website unless it is specifically requested and necessary for your enquiry or application.

How we use your information

We may use your personal information to:

• respond to your enquiry;
• process registrations, applications or expressions of interest;
• communicate with vendors, volunteers, sponsors and event participants;
• provide information about Festival of Busselton events and activities;
• send newsletters and festival updates where you have subscribed or consented;
• administer and improve our website and events; and
• meet any legal or administrative requirements.

We will not sell or rent your personal information to third parties.

Contact forms and CRM storage

Information submitted through our website forms is transferred to and stored within our customer relationship management system, or CRM.

The CRM helps us securely manage enquiries, applications, subscriptions and communications. Access is limited to authorised people who require the information to carry out Festival of Busselton activities.

We use reasonable technical and organisational safeguards to protect personal information from unauthorised access, misuse, loss, alteration or disclosure. However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Newsletter and marketing communications

If you subscribe to our newsletter or consent to receive festival updates, your contact details will be stored in our CRM and used to send relevant news, event announcements and other Festival of Busselton communications.

You can unsubscribe at any time by:

• selecting the Unsubscribe link included in our emails; or
• contacting us using the details below.

Unsubscribing from marketing emails will not prevent us from sending necessary administrative communications relating to an application, registration or enquiry.

Google Analytics and cookies

Our website uses Google Analytics to help us understand how visitors find and use the website.

Google Analytics may collect information such as:

• pages visited;
• time spent on the website;
• general location information;
• browser and device type;
• referring websites; and
• interactions with website features.

Google Analytics uses cookies and similar technologies to collect website usage information. This information is generally reported to us in an aggregated form and is not used by the Festival of Busselton to personally identify individual website visitors.

Google may process this information in accordance with its own privacy practices. You can learn more about how Google uses information collected from websites using its services in Google's Privacy & Terms information.

You can control or disable cookies through your browser settings. Disabling cookies may affect how some parts of the website function.

Sharing information with service providers

We may share personal information with trusted service providers who help us operate the website, CRM, email communications and festival activities.

These providers are only given access to information reasonably required to perform their services. Some providers, including Google and our CRM or email service providers, may store or process information outside Australia.

We may also disclose information where required or authorised by law.

How long we keep your information

We retain personal information only for as long as it is reasonably required for the purpose for which it was collected, to maintain appropriate festival records or to comply with legal requirements.

Information that is no longer required will be deleted or securely de-identified where reasonably practicable.

Accessing or correcting your information

You may contact us to:

• request access to the personal information we hold about you;
• ask us to update or correct your information;
• withdraw your newsletter consent;
• request deletion of your information where appropriate; or
• raise a privacy concern.

We may need to verify your identity before processing a request.

External links

Our website may contain links to external websites. The Festival of Busselton is not responsible for the privacy practices or content of those websites. We recommend reviewing the privacy policy of any external website you visit.

Changes to this policy

We may update this Privacy Policy when our website, technology or information-handling practices change. The updated version will be published on this page with a revised "Last updated" date.

Contact us

For questions, requests or concerns relating to this Privacy Policy or your personal information, please contact:

Festival of Busselton

Email: festivalofbusselton@gmail.com